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(More customer reviews)I listened to this CD on my drive to and from work. As a person with a long career in the hospitality business in NC, I was already aware of some of Meyer's success. However, it was an unexpected treat for the senses the hear all the scrumptious details that has gone into the creation of USHG. Meyer's story 'reads' like well blended Bordeaux; part Gourmet Magazine, part business how-to, and part New Yorker Magazine.It is a wonderful peak behind the curtain of a not only the famous Union Square Cafe, but also Meyer's other restaurants and ventures where USHG hospitality and customer loyalty is legendary. Few companies have enjoyed the longstanding successes that Meyer's has created and nurtured. Setting the Table is an inspiring read for anyone interested in what it takes to achieve true business excellence.
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Danny Meyer started Union Square Cafe when he was 27, with a good idea and scant experience. He is now the CEO of one of the world's most dynamic restaurant organizations that includes eleven unique dining establishments—and each is at the top of its game. How has he done it? How has he consistently beaten the odds in one of the toughest trades around?
In this landmark book, Danny shares the lessons he's learned while developing the winning recipe for doing business he calls "Enlightened Hospitality." This innovative business philosophy emphasizes putting the power of hospitality to work in a new and counterintuitive way: The first and most important application of hospitality is to the people who work for you, and, in descending order of priority, the guests, the community, suppliers, and investors. This way of setting priorities stands the more traditional business models on their head, but Danny considers it the foundation of every success he, and his restaurants, have had.
Full of behind-the-scenes history on the creation of Danny's most famous restaurants, and the anecdotes, advice and lessons he has accumulated on his long and ecstatic journey to the top of the American restaurant scene, Setting the Table is a treasure trove of innovative insights that are applicable to any business or organization.
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