Average Reviews:
(More customer reviews)"The rear cover of the book states the book is "based on the premise that being good is just not good enough in today's environment." With that as an introduction, the stage is set for a resource that will help today's hotelier find ongoing answers.
The book is segmented into sections, with the first three being: Strategic Planning, Leadership and Staff Engagement. These are focused at the supervisor to mid-career professional and can be useful. The next two sections on Customer Service and Make it Happen are a bit hard to decipher. The intent is to add a more structured approach in daily management practices, but these sections do not flow as smoothly as the earlier sections and need to be read several times to comprehend the author's intent.
I find a certain amount of practical counsel in this text, especially in the TOOLS AND RESOURCE section of the book that provides a range of forms, templates and direction for the new to mid-career professional..
Feedback is always welcome
Dr. John Hogan CHA CHE
HoganHospitality com
HospitalityEducators com
Click Here to see more reviews about: How to Run a Great Hotel: Everything You Need to Achieve Excellence in the Hotel Industry
This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'.It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive.It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle.The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better.The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance.
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