Average Reviews:
(More customer reviews)Organizational Behavior in the Hospitality Industry is a much needed text for undergraduate and graduate organizational behavior studies with a much needed focus on the hospitality/services industries. Drs. Berger and Brownell have approached this often studied and reviewed topic from a perspective that those of us who teach in hospitality management and tourism programs have been wanting for many years.
In a business where customers (internal and external) are king, Organizational Behavior in the Hospitality Industry is an excellent tool for instruction and discussion. I commend the authors for their fine work.
Click Here to see more reviews about: Organizational Behavior for the Hospitality Industry
Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they\'ll need in order to succeed in the industry. Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior.
Click here for more information about Organizational Behavior for the Hospitality Industry
No comments:
Post a Comment